Contact, impressum, data protection

 

We would like to welcome you to our homepage and thank you for your interest in our Hotel.

Our data protection declaration should inform you how personal data will be collected, used and under what circumstances this information will be released or otherwise processed. The trust that is placed in us has great significance and means that we have an obligation to treat your data with care and protect it from misuse.  We therefore act in accordance with the applicable legal provisions concerning protection of personal data and data security .

Collection and processing of personal data

Personal data are inventory data, such as your name, your address  and telephone numbers or your email address.
Through our website, email communication or on other ways we provide service (stay, overnight stay, meetings and events as well as associated products and services) to our clients.
We only collect, process or use personal data, if provided from you voluntarily or in addition it is permitted by law.
This happens usually, when a contract is concluded (booking of stay), a request has been submitted or a Newsletter registration has been made.
All personal data will be treated according to European law.

Use and responsibility

For the use of your personal data the Khanom Hill Resort is liable according to the applicable data protection regulations.

Which additional data will be processed?

GUEST INFORMATION: IF you DIRECTLY book a stay or a service, or INDIRECTLY (through a third person, for example a travel agency, the employer, friend or family, etc.) also this data will be collected. If information like accessibility, food preferences or other desired services are stated or necessary and important for the booking, also this information will be saved to the guest details of our reservation system.
PAYMENT INFORMATION: To conclude a contract with us or pay for your booked service, certain data must be handed in, which is relevant for payment process like Credit Card.

Also DEVICE DATA INFORMATION will be collected, which informs about how offers and services are used by you, as well as the IP-address of your computer and data (Internet provider and general geographic location), which can be captured.

Duration of data retention

In accordance with the statutory accounting obligations your data will be kept for max. 7 years after termination of the contract, if no reasonable contradiction is present or your consent has been revoked.

Improvement of offered services and marketing orientation

Use and processing of your data for the purpose of advice, the advertisement and the market research takes place for optimisation of our services and to improve future offers . Following will be made:
*) Compiling forms and payment data
*) Usage of contact details
*) Obtaining feedback of provided service
*) Electronic as well as postal dispatch of our product information

Disclosure of data to third parties

Your personal data will  only be used on communicated or agreed purposes. It will not be sold or let in other ways to third parties. Thereof excepted is the transmission of personal data, which is made on the basis of a legal or contractual obligation and in the context of mandatory national legislation of state institutions.

Website content

All content of the website is subject to both copyright and trademark rights. None of this content may be employed for one’s own use. The removal of  contents from the website is not permitted.

Google analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Interest-based advertising

This website uses Google AdWords Remarketing to advertise Khanom Hill Resort  online. Third-party vendors, including Google, show ads for Khanom Hill Resort on sites across the Internet and use cookies to serve ads to internet users based on past visits to our website.
Visitors can opt out of Google’s use of cookies by visiting Google’s Ads Settings (www.google.com/settings/ads/).

Advertising cookies

Advertising Cookies are Cookies which are used to deliver adverts more relevant to a user’s interests. They remember that a user has viewed a website before. They are often linked to the functionality of the site. We use these Cookies to collect information about your browsing habits in order to make advertising relevant to you and your interests.

Tailored advertising

If you have Cookies enabled on your machine, we maybe will present you with advertisements relevant to our website. Google and third party vendors show our advertisements across different internet sites. If you have Cookies switched on you may see advertisements for this website on other websites. Should you wish to opt out of Tailored Advertising please visit the Network Advertising Initiative opt-out pagehttp://www.networkadvertising.org/choices/

EU regulation dispute resolution

Required information under regulation (EU) No. 524/2013 by the European Parliament and the Council: Linked to the homepage for online dispute settlement of consumer disputes of the European commission: http//ec.europa.eu/consumers/odr/

Please contact us under thum@khanom.de for any queries to a possible dispute settlement. We will gladly answer any questions.